At LeatherGoods43, we are committed to offering you high-quality, handcrafted leather goods. Many of our products can be customized to your specifications. We want you to be completely satisfied with your purchase, so here is our clear return policy:
Right of Withdrawal
If you have purchased a non-customized product, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without the need to provide any justification.
To exercise your right of withdrawal, please notify us in writing via email at [email], including your name, order number, and the item you wish to return.
Conditions for Accepting a Return
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The product must be in perfect condition, unused, and in its original packaging.
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All original accessories, labels, and documentation must be included.
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Returns will not be accepted for products that show signs of use, damage, or alteration.
Customized Products
Customized products (engraved items, made-to-measure adjustments, special designs, etc.) cannot be returned or exchanged, except in cases of manufacturing defects or an error attributable to LeatherGoods43.
We recommend carefully reviewing all customization details before confirming your order.
Return Shipping Costs
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Return shipping costs will be borne by the customer unless the return is due to a defect or error on the part of LeatherGoods43.
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Once we receive the returned product and verify its condition, we will issue a refund through the original payment method within a maximum of 14 calendar days.
Defective Products or Incorrect Orders
If you receive a defective product or an item different from what you ordered, please contact us at [email] within 7 calendar days of receiving the order. We will arrange for the collection and replacement of the product at no additional cost to you.